Privacy Policy

1. Information We Collect

1.1 Account Information

When you create an account, we collect:

• Email address
• Account name/username
• Password (stored in encrypted form)
• Character names and game data

1.2 Payment Information

When you make a purchase:

• Transaction identifiers
• Purchase history
• Payment confirmation data

Important: Payment card details and financial information are processed directly by Paddle.com, our payment processor. We do not store or have access to your complete payment card information.

1.3 Technical Information

We automatically collect certain technical information:

• IP addresses
• Browser type and version
• Device information
• Login timestamps
• Game activity logs

1.4 Communication Data

If you contact our support team:

• Support ticket contents
• Email correspondence
• Any information you voluntarily provide

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Provision

• Creating and managing your account
• Providing access to game services
• Processing and delivering purchases
• Maintaining game functionality

2.2 Customer Support

• Responding to support requests
• Resolving technical issues
• Investigating rule violations
• Handling refund requests

2.3 Security and Fraud Prevention

• Detecting and preventing cheating
• Identifying fraudulent activities
• Enforcing terms of service
• Protecting server integrity

2.4 Service Improvement

• Analyzing usage patterns
• Improving game features
• Optimizing server performance

3. Payment Processing

Payments are processed by Paddle.com, which acts as the Merchant of Record.

Paddle.com is responsible for:

• Processing payment transactions
• Storing payment card information
• Handling payment-related customer data
• Complying with PCI-DSS standards

For information about how Paddle handles your payment data, please review Paddle's Privacy Policy.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties.

4.1 Service Providers

We share data with trusted service providers who assist us:

• Paddle.com - Payment processing
• Hosting providers - Server infrastructure

4.2 Legal Requirements

We may disclose information if required by law or to:

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or abuse
• Respond to valid legal requests

5. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Active accounts: Data retained while account is active
• Inactive accounts: May be deleted after extended periods of inactivity
• Transaction records: Retained for legal and accounting purposes (typically 7 years)
• Technical logs: Retained for 30-90 days unless needed for security investigations

6. Data Security

We implement appropriate technical and organizational measures to protect your data:

• Encrypted password storage
• Secure server infrastructure
• Regular security updates
• Access controls and authentication
• Monitoring for suspicious activities

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights (GDPR)

If you are located in the European Economic Area (EEA), you have the following rights:

7.1 Right to Access

You can request a copy of the personal data we hold about you.

7.2 Right to Rectification

You can request correction of inaccurate or incomplete data.

7.3 Right to Erasure

You can request deletion of your personal data, subject to legal obligations.

7.4 Right to Restriction

You can request restriction of processing in certain circumstances.

7.5 Right to Data Portability

You can request your data in a structured, machine-readable format.

7.6 Right to Object

You can object to processing of your data in certain situations.

7.7 Right to Withdraw Consent

Where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us via our Contact page.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Analyze website usage

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

9. Children's Privacy

Our services are not directed to children under 13 years of age (or 16 in the EEA). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

12. Contact for Privacy Requests

For any privacy-related questions, concerns, or to exercise your rights, please contact us:

• Via our Contact page
• Email: [email protected]

We will respond to your request within 30 days as required by GDPR.

13. Ownership and Operation

Klip-apps (individual business) is the owner and operator of this server and the related online service offered on this domain.

This is an independently operated, community-driven project based on open-source server software. Klip-apps is responsible for operating the server infrastructure, website, and the digital services offered to users.

Original game intellectual property, trademarks, and assets remain the property of their respective owners as indicated in the footer of this website. This is an unofficial game server inspired by classic MMORPG gameplay.